Hi, I'm
Sandeep Kaur
Customer Service Associate
3+
Years Of Experience
4+
Projects Completed
1
Certifications
My Skill Set
I Provide Wide Range Of Customer Service & CRM Skills
Customer Relationship Management
Managing client interactions, resolving issues efficiently, and ensuring high satisfaction through personalized service and effective communication strategies.
Transaction & Financial Handling
Processing high-volume transactions accurately while maintaining compliance with financial policies and ensuring operational efficiency in fast-paced environments.
Data Analysis & Reporting
Using dashboards and SQL tools to track performance metrics, analyze trends, and improve customer service processes effectively.
Why Choose Me
My Experience Area
Projects
My Amazing Works
Experience
Wendy’s
Roles & Responsibilities
• Delivered customer-focused support to 70+ customers per shift, resolving inquiries efficiently while maintaining service standards and satisfaction metrics.
• Processed 150+ daily digital and cash transactions with 99% accuracy, ensuring compliance with operational procedures and audit requirements.
• Monitored customer concerns in real time, reducing service delays and contributing to improved satisfaction scores and operational efficiency.
• Trained and mentored 5+ new team members, enhancing onboarding efficiency and improving productivity during high-volume operational periods.
Harvey’s
Roles & Responsibilities
• Facilitated 60+ customers per shift, addressing inquiries and service requests while maintaining professional communication and high-quality service standards.
• Managed 150+ daily financial transactions, ensuring accurate cash handling and adherence to internal audit and compliance requirements.
• Balanced multiple operational tasks during peak hours, reducing customer wait times and improving overall service efficiency and workflow management.
• Collaborated with 10-member cross-functional team, ensuring seamless daily operations and consistent delivery of positive customer experiences.
Solve Foundation
Roles & Responsibilities
• Resolved 50+ client inquiries weekly related to technical and policy matters, ensuring accuracy and adherence to organizational service standards.
• Analyzed support trends and prepared performance reports, identifying 3+ process improvement opportunities to enhance operational efficiency.
• Collaborated with 8+ cross-functional team members to streamline workflows and improve overall client satisfaction and service delivery outcomes.
Punjabi University
Roles & Responsibilities
• Mentored 25+ students annually in professional communication, improving academic performance and enhancing student engagement through structured learning approaches.
• Guided groups of 10–15 students per session, delivering structured learning activities and fostering collaborative and effective communication skills.
• Maintained detailed progress reports and documentation for 50+ students, ensuring consistent academic tracking and performance evaluation.
DEGREE
EDUCATION
Graduate Certificate in Project Management
September 2024 – April 2025
Kitchener, Canada